How Professionalism Shapes Patient Safety | Dr. William Cooper

In this episode of Quality Time, Dr. William Cooper, president of the Vanderbilt Health Center for Patient and Professional Advocacy discusses how professionalism, teamwork, and communication shape everything—from malpractice risk to patient outcomes, workplace culture, and long‑term career performance. Just 2% of physicians account for 50% of all malpractice claims.Peer‑delivered feedback—"Cup of Coffee” conversations—can reduce future malpractice risk by up to 80%.Ninety-seven percent of clinicians who receive early, informal feedback modify their behavior. These interventions decrease complaints, strengthen workplace culture, and ultimately save lives.Expert: Dr. William Cooper, president of the Vanderbilt Health Center for Patient and Professional AdvocacyNotable topics covered:Professionalism’s effect on quality careWho is responsible for the majority of malpractice claims Ways to reduce claims and increase professionalism