How Putting Workers First Helps Businesses Thrive

Send us Fan MailPlease subscribe via the Podcast links aboveDiscover how putting workers first and treating them like customers can transform your business. In this episode we chat with Stephan Meier, a leading behavioural economist and Columbia Business School professor. Stephan takes us on a journey from Switzerland to his pivotal role at Columbia, sharing insights from his latest book, "The Employee Advantage: How Putting Workers First Helps Businesses Thrive." This episode uncovers the revolutionary impacts of personalisation and empowerment in employee management, inspired by success stories from companies like Eli Lilly and DHL Express.Stephan challenges the conventional wisdom that often prioritises customers over employees. By examining the global disengagement epidemic, he argues for a mindset shift towards an employee-centric culture, much like Amazon's customer-centric approach. Stephan also provides a fascinating exploration of remote work's complexities, the balance between flexibility and collaboration, and how these factors influence workplace motivation and trust. Real-world examples shed light on how treating employees as valuable assets can lead to enhanced organizational profitability.Finally, we delve into the future of work, exploring how AI and technology can uplift workplace motivation by reducing mundane tasks and enabling meaningful work. Stephan offers a compelling vision for leaders aiming to inspire their workforce, emphasizing the importance of seeing employees as customers and strategically using technology to create engaging environments. With insights on leadership styles and the evolving role of AI, this episode is a must-listen for anyone seeking to thrive in the modern business landscape.Curious?Join us for this insightful episode as we explore why employees are the new customers.Connect with Stephan on LinkedInVisit Stephan's website and watch his Lego videosEnjoyed this episode? The Leading People Community is where these conversations continue to flourish. Free to join — Book reviews, Leading People Café recordings, Podcast episode previews, and a growing group of active HR and L&D professionals, leaders, and coaches who take their work seriously. Join the Leading People CommunityConnect with Gerry on LinkedIn