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How quickly should you reply to customer messages? [249]
from The Create & Thrive Podcast Hosted by Jess Van Den
Do you feel like you have to *constantly* be watching your messages and emails so you can reply to your customers asap? I’ve been in business since 2008 – and in that time I’ve learnt how to manage customer service *and* having a life outside of work, while not worrying that I’m ‘not replying fast enough’. Today I’ll discuss how I deal with customer messages: How long is too long to leave it before replying. When I reply to my customers, and why. How to take the whole weekend off, and still make sure your customers feel heard. The ‘industry standard’ reply time. How to manage your messages, rather than letting them manage you. You can listen to this podcast below, or on your fave podcast app – or you can watch it on YouTube! Watch on YouTube… Support the show You can make a secure donation (of the amount of your choice) via the Paypal button below. Each donation helps cover the cost of hosting, show-note writing, research, interviewing, recording, editing, etc. etc. In short – it helps to cover the time and financial costs of putting together a free weekly show to help you grow your handmade business. You can also: Leave a review on the C&T FB page. Leave a review on Apple Podcasts. Join the Thriver Circle – without the members of the Circle, this podcast would not be possible.
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