EPISODE · Sep 25, 2020 · 17 MIN
How Retailers Can Salvage Customer Loyalty
from Knowledge at Wharton
Shoppers are losing patience with retailers during the pandemic according to a new study that finds significant dissatisfaction with both in-store and online purchases. Wharton’s Tom Robertson explains how retailers can win them back. Hosted on Acast. See acast.com/privacy for more information.
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