How Savory Fund Powers Guest Experience at Scale with Josh Boshard

Send us Fan MailJosh Boshard, COO of Savory Fund, joins Zack Oates to talk about what it really takes to scale great restaurant brands. With a background in tech and an obsession for operations, Josh shares how momentum, team empowerment, and data-driven decisions shape unforgettable guest experiences. From system-wide A/B testing to feedback-fueled growth, this episode is a masterclass in modern hospitality leadership.Zack and Josh discuss:Why momentum is the most underrated part of guest experienceHow tech can elevate—not replace—hospitalityThe difference between one-off issues and systemic problemsWhy Savory uses guest data to empower, not punish, teamsThe importance of real-time visibility in multi-unit operationsThanks, Josh!Links: https://www.linkedin.com/in/joshboshard/ https://www.linkedin.com/company/savoryfund/https://www.instagram.com/savoryfund/ https://www.savoryfund.com/