How Scotiabank weeds ageism out of digital banking

Shawn Rose, chief digital officer, and Holly Pontisso, vice president of customer experience at Scotiabank at Toronto, share how they have adapted their digital offerings for people over 50, including making sure ageist attitudes don't creep into digital channels or messaging.

Episode metadata supplied by the publisher feed · Published Nov 24, 2020

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How Scotiabank weeds ageism out of digital banking

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