How Simple Systems Create Consistent Service, with Todd Krause

Have an idea or tip? Send us a text! Chaos is expensive, and most business owners don’t see the bill until it’s too late. We sit down with Todd Krause of Silversun Consulting, a longtime operator who’s built and fixed businesses across finance and services, to talk about the unglamorous moves that quietly create real growth: standard operating procedures, clean customer intake, and consistent delivery. We get specific about what “standardize everything you can” actually means. Krause shares how templates for filing, CRM setup, communication, and billing terms reduce mistakes, speed up training, and protect the customer experience. If you run a photography business, photo lab, camera store, print studio, or any creative shop, this is the balance you’re looking for: Keep the creative work flexible while making the administrative and production workflow repeatable. The payoff is less stress, fewer dropped balls, and more time spent on high-value work. We also dig into the people side: why “nobody wants to work” is often a symptom of toxic communication and unclear expectations. Krause explains how culture, trust, and training directly impact employee retention, customer retention, and profitability. From “profit leaks” caused by turnover to being frugal the smart way instead of buying the cheapest tools, we connect daily habits to long-term margin and a business that can run without the owner. The Dead Pixels Society Podcast is powered by ScanMyPhotos, serving the photo industry for more than 30 years. ScanMyPhotos ScanMyPhotos provides professional digitization services for photos, negatives, slides, and more Energize your sales with Shareme.chat, the proven texting platform. ShareMe.Chat ShareMe.Chat platform uses chat-to-text on your website to keep your customers connected and buying! Mediaclip Mediaclip strives to continuously enhance the user experience while dramatically increasing revenue. Buzzsprout - Let's get your podcast launched! Start for FREE Independent Photo Imagers IPI is a member + trade association and a cooperative buying group in the photo + print industry. Photo Imaging CONNECT The Photo Imaging CONNECT conference, March 2027, at the RIO Hotel and Resort in Las Vegas, N Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you. Support the show Sign up for the Dead Pixels Society newsletter at http://bit.ly/DeadPixelsSignUp. Contact us at [email protected] Visit our LinkedIn group, Photo/Digital Imaging Network, and Facebook group, The Dead Pixels Society. Leave a review on Apple and Podchaser. Are you interested in being a guest? Click here for details. Hosted and produced by Gary Pageau Announcer: Erin Manning