How Staff Development Improves the Lives of Senior Living Residents

What makes the lives of senior living residents flourish? At Chateau Retirement, leadership development and coaching services make it better. Tamra Godfrey, CEO of Chateau Retirement, and Emily Senff, Reverb’s Practice Director for People Development, join Suzanne Newman on the Answers for Elders Radio show.In the USA today, families are more overwhelmed and confused than ever when trying to find the right resource for their senior loved ones. Since COVID, so many organizations have cut corners—reducing staff, compromising values, and lowering the quality of care.Chateau Retirement has remained steadfast for the past 25 years—holding true to its values and continuing its commitment to both their employees and the residents they serve. That commitment is not just something Suzanne has heard about or observed from afar, but rather personally experienced as a daughter when her mom lived at Chateau.Emily says, "I think values also is like less about what people say or what's up on the wall and how they actually, like, treat and interact with others. And so to be able to witness, you know, employees at Chateau and how they partner internally and Cross-functionally and then in turn see how they serve their residents, I mean, I think that speaks volumes. That's how you know."Emily Senff is Reverb’s Practice Director for People Development. She is responsible for the strategic leadership of Reverb’s leadership development and coaching services. Her superpower is building relationships with clients to understand their pain points and needs, and matching them to Reverb’s exceptional team of consultants, facilitators, and coaches. Before Reverb, Emily was a seasoned leadership development and talent management leader and also worked in nonprofit.Chateau Retirement provides independent living, assisted living, and memory care services. They have been locally owned and family operated for more than 25 years. Chateau Retirement has three communities in Washington's Seattle/Puget Sound area: Chateau Pacific in Lynnwood, Bothell Landing in Bothell, and Chateau Valley Center in Renton. Visit Chateau on the web or call 800.960.1944. Visit Chateau's specialist page on Answers for Elders.Learn more about Reverb Consulting at Reverb People.Mentioned in this episode:Chateau RetirementChateau Retirement