How Sunrise Banks shifted its culture through automation

When COVID-19 hit, Sunrise Banks shifted to a remote environment within 48 hours and it quickly became clear that manual processes weren’t going to work anymore, said Sunrise CIO Brett Cooksey. Cooksey came to the $1.2 billion Minneapolis, Minn.-based bank from C.H. Robinson, the supply chain management and logistics solution provider, which has a culture that is 80% to 90% digital, he said. At Sunrise, he faced a pre-pandemic culture that favored manual, paper-based process over digitalization.