How the AAA's AI Arbitrator is Transforming Dispute Resolution: Inside the Innovation with AAA COO and CRO Frank Rossi

The American Arbitration Association (AAA) launched its AI Arbitrator in November 2025, and AAAi Podcast hosts Bridget McCormack and Zach Abramowitz sit down with Frank Rossi, AAA COO and CRO, to take listeners inside the project. They explore how the AAA's legacy of trust, neutrality, and innovation shaped the development of the AI Arbitrator, and why the AAA was uniquely positioned to build the AI Arbitrator. Together they share a behind the scenes look at how the system was developed, the testing and safeguards built into it, and how Frank's skepticism shifted to conviction about the potential of AI to transform alternative dispute resolution.