How the Cincinnati Zoo and Botanical Garden Approaches the Visitor Experience

Quite a few of the CX leaders I've spoken to on the podcast have shared that previous experiences in sales, retail, and hospitality helped create a foundation for the skills required to be a successful CX champion in their organization. In today's episode, I chat with Rhiannon Hoeweler, the Vice President of Visitor Experience, Strategy, and Fun at The Cincinnati Zoo and Botanical Garden, who shares that her stint as a cocktail waitress gave her some of the skills she needed in order to lead this work.