How the Insurance Industry Is Leveraging AI - with Peter McMurtrie from West Monroe

Peter McMurtrie, a partner at West Monroe, stops by the show to discuss the evolution of AI in the insurance industry. Peter says the industry is currently focused on agentic AI and workflow orchestration, and he highlights key challenges such as data quality, governance and workforce readiness. Peter urges firms to avoid getting caught up in "AI Theater" by having a clear business case and ensuring the right use of AI tools. The conversation also touches on the potential for AI to improve decision velocity and quality in complex claims and underwriting.More Insights from West MonroeInsurance Modernization Under PressurePowering the Future of Insurance with People and AI