How the restaurant of the future will help, or hinder, customer service

What is the future of restaurant automation? This week’s episode of the Restaurant Business podcast A Deeper Dive features Matt Newberg, the founder of the media platform Hngry. Hngry is a subscription media platform that examines how technology is reshaping our food system through trends like ghost kitchens, microfulfillment, fungi-based proteins, personalized nutrition and other things. We talk about the state of technology and automation and how all this technology will influence customer service inside the restaurant. In addition, I give some thoughts on franchisee profitability, electric vehicle chargers and the weather.