How The World's Best Gyms Connect with Members and Sell More

There is an underrated skill in service, and it’s something the world’s best hospitality brands take seriously. In this episode, Matt and Jack break down what active listening really means, why giving someone your full attention matters, and how spotting the small “golden nuggets” in conversation can change the entire experience.They also talk through the real benefits of listening properly, from building trust and connection to spotting issues early and delivering better anticipatory service — another key part of five-star service.----------------------------------------------------------------Thank you to our sponsorsHapana, our preferred gym management softwareEzypay, our preferred subscription and payment solutionSign up to our newsletterhttps://thefitguide.com/subscribeConnect with The Fit GuideLinkedInInstagramWebsite