How Thirteen Group are changing their operational model to suit the post-pandemic world needs of their staff & residents | Episode #015

Transformation, change and continuous improvement are words and phrases that are often over-used in the social housing sector, which to many observers suffers from a high degree of cultural inertia. And so for this weeks podcast I/we wanted to bring on a guest (Executive Director of Business & Improvement at Thirteen, Heather Ashton) who represents an organisation within the sector - that's truly innovative at its **CORE.** ...and also an organisation that focuses on walking the walk, not talking the talk. During the conversation, myself/John and Heather discussed the following: ✅ How Thirteen is structured at a senior level to manage change. ✅ How Thirteen have embraced the home, hub & roam model throughout the pandemic + their future plans around their staff's working flexibility. ✅ The risks that come along with these post-pandemic organisational changes and how Thirteen are managing them.