How this award-winning broker scaled from start-up to powerhouse in 4 years

Stephanie Thomas never planned to become a mortgage broker – but four years on, she's leading a 20-person team across three Queensland offices and was named Mortgage Broker of the Year at the Women in Finance Awards 2025. In this episode of Elite Broker, Annie Kane sits down with the Loan Market Ignite director to unpack how she built a high-growth brokerage from scratch without a client database; why education and service sit at the heart of her model; and how she's used people, process, and technology to scale quickly without sacrificing client experience. Tune in to find out: How she's built her team to settle around $450 million a year. How she structures a multi-office, pod-based team across Brisbane, Ipswich, and Buderim. How AI, automation, and delegation help her manage hundreds of loans a year. And much more!