How This CEO Scaled His Team Without Killing Culture - or Innovation

What if solving complex tech problems started not with code, but with curiosity about people?In this episode, Rich Sheridan, CEO of Menlo Innovations and best-selling author shares how he turned a toxic, chaotic career in software into a joyful mission to eliminate human suffering through technology. The surprising secret? High-tech anthropology.Discover how Rich’s team designs software by studying users in their natural environments - transforming clunky systems into tools that feel effortless. From NASA missions to hospital systems, Menlo’s radically human process is rewriting the rules of innovation, collaboration, and workplace culture.If you’ve ever been frustrated by bad tech, burnt out by toxic work, or intrigued by what it really takes to build something meaningful, this episode will shift your perspective.