How This Luxury Retail Store Builds 100-Year-Relationships with Its Customers

from One Day with Jon Bier · host Jon Bier

Brent Polacheck, owner of Polacheck’s Jewelers, is proving that the art of generational relationship-building still drives retail success in an era of instant gratification. How do you keep customers coming back for decades and sustain a 101-year-old family business when most people shop with a single click? In this episode, Jon talks with Brent about turning his Calabasas showroom into a social destination, choosing customers who value long-term relationships, and staying ahead of market changes as Polacheck’s expands with new boutiques and prepares the next generation to continue the legacy.

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This episode is 1 hour and 43 minutes long.

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This episode was published on February 18, 2025.

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