How This One Call Center Fix Drove 50% Growth

What if the one thing holding your contracting business back was sitting right in front of you, but you just weren’t tracking it?John Kolbaska reveals the huge impact of overhauling his call center, slashing speed to lead from 43 minutes to under 60 seconds.The result was a 50% increase in appointment set rate and the company's best December ever.You’ll also get a behind-the-scenes look at how separating new and veteran reps in training avoided confusion and burnout, and why his rehash strategy now closes 50% of lost sales.This is the tactical episode you don’t want to miss. 🎧 Listen now. Key Takeaways: Introduction (00:00)Call center metrics and improvements (4:58)Sales department strategies and training (25:26)Rehash appointment setting and script (34:08)Marketing and lead generation (49:52)Sales revenue and growth projections (50:47)Additional Links & Resources:🔥 Watch our **FREE** on-demand webinar and learn how to drive 20% net profit with systems and processes: https://www.builderprime.com/webinars/on-demand-webinar-drive-20-net-profit-with-systems-processes?utm_source=RedCircle&utm_medium=Audio&utm_campaign=23⚡ Learn more about us: https://www.builderprime.com/ 📱 Connect with us on social media:Facebook: https://www.facebook.com/builderprime/LinkedIn: https://www.linkedin.com/company/builderprime/ Jonathan’s LinkedIn: https://www.linkedin.com/in/jonathanweinberg/ John’s LinkedIn: https://www.linkedin.com/in/john-kolbaska-a271a757/ Instagram: https://www.instagram.com/builderprimecrm/ —Build to Win is a podcast for contractors where we give you the tools to grow your home improvement business. Follow us wherever you listen to your podcasts!