How to Achieve Company-Wide Customer Success with Guy Nirpaz

from The Chief Customer Officer Human Duct Tape Show · host Jeanne Bliss

Customer success is more than just a buzzword, and Guy Nirpaz, the CEO and founder of Totango talks to us about how to actually integrate customer success into the customer experience. In today's episode, Guy talks about the importance of delivering value to the customer and across the entire customer lifecycle. It's about understanding that you need to create lifetime value that goes beyond the number of transactions had with a customer.

Episode metadata supplied by the publisher feed · Published Nov 14, 2019

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How to Achieve Company-Wide Customer Success with Guy Nirpaz

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This episode was published on November 14, 2019.

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