How to Actually Make Changes Stick in Your Dental Practice

Have you ever introduced a new process to your team, explained exactly what you wanted, gotten everyone on board… and then realized a few weeks later that nobody is actually doing it?There’s a big difference between announcing a change and actually implementing one.In this episode, Whitney shares the four-step process she now uses when introducing something new in the practice, along with a few real-life examples of changes that worked, changes that completely flopped, and what she learned from both.She talks about how her team finally made patient handoffs part of their everyday workflow, why a shout-out wall accidentally started rewarding the exact opposite behavior she wanted, and how tracking, accountability, and a little gamification can help a new process become part of your office culture.In this episode:The four questions to ask before implementing a changeWhy explaining a new process once usually isn’t enoughHow to identify roadblocks before they derail your planWhy accountability can feel like micromanaging at firstUsing scoreboards, challenges, and rewards to create buy-inHow Whitney used a monthly bonus to improve patient handoffsWhat the practice’s shout-out wall taught her about rewarding the right behaviorWhy incentives need to be tied to something employees can actually controlWhen to stop tracking a new behaviorHow to troubleshoot a system that isn’t working instead of immediately blaming the teamIf there’s something you’ve been asking your team to do over and over again without getting the result you want, this episode will help you look at the implementation process differently.Follow Dental Wife Life on Instagram at @thedentalwifelife.Follow Whitney Bishop on Instagram at @bmwkbishop.Check out the Dental Wife Crash Course by visiting dentalscalingsolutions.com