How to automate without leaving people behind: With Jamie Sermon

This week on Catalyst, Tammy is joined by Jamie Sermon, the Vice President of Engineering, Robotics and Automation at UPS. Jamie has been at UPS for over 15 years and knows the company intimately. He also knows that you can't solve logistics problems if you're not thinking about the customer at every step. Jamie shares how his upbringing in the Bahamas and his studies in physical therapy in Cuba helped shape his people's first approach. He also shares how he creates space for experimentation and how automation can be used to create opportunities for people, not take them away. Please note that the views expressed may not necessarily be those of NTT DATALinks: Jamie SermonLearn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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Jamie Sermon on how automation can be used to create opportunities for people, not take them away

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This episode is 36 minutes long.

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This episode was published on December 9, 2025.

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