How to Avoid Becoming the Second Victim with Dr Caraline Wright & Dr Lizzie Sweeting

In this episode, Dr Caraline Wright and Dr Lizzie Sweeting discuss the second victim phenomenon. They explain why patient safety incidents are occupational hazards and how they can affect healthcare providers. Finally, they share tips on how to avoid second victimhood and how to provide support.Episode Highlights[04:31] What is a Second Victim?A second victim is a healthcare provider who becomes traumatised due to an unanticipated adverse patient event.[05:33] How Patient Safety Relates to Second Victimhood Up to 50% of healthcare system staff can be second victims. They can experience a range of effects, from acute stress to suicidal ideation. [06:59] Determining Second Victimhood The shame and guilt from a patient safety incident differ from the distress and fatigue from normal workplace pressures.[10:17] Caraline’s Experience with Second Victimhood She oversaw a man with a long history of depression and alcoholism. He got better, so she reduced the frequency of his appointments.Shortly after, he patient committed suicide. Over the next 6-12 months, she struggled with trauma, avoidance, guilt, and anxiety.[14:37] Post-Second VictimhoodSecond victims tend to shift to a defensive practice or leave the career altogether.Shame also hinders them from sharing their experience. [21:52] How to React to Patient Safety IncidentsKnow that patient safety incidents are occupational hazards.Organisations must provide quick and appropriate responses.[28:44] How to Support Second VictimsListen with fascination. Just let them talk and explain, even if you’ve not felt like that yourself. Let them know that lots of people feel the same way.[34:06] Lizzie and Caraline’s Message About Second Victimhood Don’t be afraid to share your story, as it can be valuable to others.Having one another to talk things through can be helpful. [35:59] The Impact of COVID-19 on Second VictimhoodWorking remotely has caused us to become removed from one another, as we can’t create connections as well. However, with effort, we can still create spaces online. [38:07] Caraline and Lizzie’s Top Three TipsKnow that second victimhood exists. Have a support system.Be kind to yourself and your colleagues.Enjoyed This Podcast?Write a review and share this with your friends.Free Webinar: How to build a robust team in times of crisis without burning out yourselfSign up for a FREE workbook.Join the Shapes Collective Facebook group.Find out more about our training here.Email Rachel or reach her on LinkedIn or Twitter.Check out the Permission to Thrive CPD membership for doctors!Sign up now for the Shapes Toolkit Programs to help you take control of your workload, feel better, and beat burnout.Mentioned in this episode:🌞 [FREE DOWNLOAD] Summer Recharge Checklist for Doctors🟦 Learn More About Our Training