How to avoid running an agency that employees think is crappy to work at

A recent post on Reddit featured an agency employee venting about his experience working at his firm. The individual wrote: "I'm basically the whole editorial team (it's a small agency) and the sole account manager now. I told the boss I didn't think this was sustainable in the long run, I was just told to 'stop being negative and get on with it, or leave.'" Chip and Gini explore what it takes to avoid creating a culture that employees rebel against, as well as ensuring you have the right employees for that stage in your agency's life.