How to be a leader in the age of AI and have the confidence to grow | #67

In this episode of the Connected Leadership Podcast by Zentano, Dave speaks with Jennifer Appleton, Managing Director of ISO Quality Services, about a leadership journey that was never planned, but steadily built through curiosity, learning, and real-world experience.From growing up in a hard-working household to starting work at 14, Jennifer shares how early exposure to responsibility and change shaped her confidence and people focus. What followed was a career in sales, a natural aptitude for building relationships, and a gradual, almost accidental transition into leadership within the family business.This conversation explores what it really takes to grow as a leader today. Jennifer reflects on pivotal learning experiences, including the Goldman Sachs Small Businesses programme, and how these moments shifted her from operational thinking to strategic leadership.Looking ahead, the discussion turns to the realities of leading in the age of AI. Rather than seeing technology as a threat, Jennifer offers a grounded perspective on balancing technical capability with human skills such as empathy, curiosity, and emotional intelligence.This is a conversation about evolving as a leader, not through a grand plan, but through continuous learning, reflection, and the courage to step into the unknown. Key Talking PointsGrowing up with a strong work ethic and adaptability to change Discovering a natural fit for sales and relationship building The power of high-quality training in shaping mindset and capability Accidental leadership and stepping into running the family business The importance of curiosity as a leadership trait A transformational learning experience: The Goldman Sachs £10K programme Shifting from operational to strategic thinking Leading through the rise of AI without losing the human element Developing future leaders and letting go of control