How To Be a World Class Operator - Ole & Steen, Wagamama, SoHo House, Caravan Managing Director

The biggest HURDLE every challenger brand faces? The moment a founder hires a Senior executive.Founder <> Operator tension is always bull-ragingly bombasticOperators joining challenger brands is like a well-polished CowBoy mounting a Raged Spanish BullOperators must control founders rage, steer vision, channel energy, calm zeala Supple Art, Elusive Science so many get wrongHonour to sit down for an Operator Masterclass with Graham xxx from Ole & SteenHUGE!!! thanks to legends at UberEats and Sam Nicanui for setting up this conversation.🙏WIN free tickets to the next supper club, fill out this form (takes 45 seconds) 👉https://docs.google.com/forms/d/e/1FAIpQLSfk9jGlMWX-nZ-WJnIAOHyVzxx0dd_XmeqWH4hrJNIq0yOHJw/viewform ON THE MENU:Why Fish & Chip Shops Selling Chicken Nuggets it’s a route to failure. Do. One Thing Well.The Operators Role = “take the sting out of a founder” + share same language as founderAlways Under Promise, Over Deliver when managing founders expectationsWhy Operators “Accept there will be clashes with the founders in first 6 months”Why Operators must always start with an “empty bank account of trust” when joining a challenger brandA problem only exists in the absence of the right conversation40/70 Decision Making Principle: 40% Information isn’t enough, 70% Information is too much + find your sweet spotStop. Start. Continue. How To Create Consistently Great 1-2-1’s With Your TeamWhen Effectively Managing People Always Ask: What is the end goal?Always Remember. Responsibility is your ability to respond.