How to Be Named Australia's #1 Person in Ecommerce. Twice. | Guy Nappa | #605

from Add To Cart: Australia’s eCommerce Show · host Nathan Bush

Guy Nappa, co-founder and COO of Oz Hair & Beauty, joins Bushy fresh off being named the #1 person in the Top 50 People in Ecommerce Australia for the second consecutive year, one of the highest recognitions in the Australian ecommerce industry.In today's episode, Guy shares what it actually takes to scale a modern retail business: from warehouse upgrades and faster dispatch operations to building a culture that empowers teams to make decisions and keep momentum in a fast-growing company.Today, we're discussing:Why Oz Hair & Beauty moved from pure ecommerce into physical retailThe operational upgrades behind their famously fast deliveryHow starting on eBay shaped their obsession with customer reviewsWhy investors encouraged the business to expand into retailHow to write a winning submission for the Top 50 People in Ecommerce listThe challenges of running a true omnichannel business across ecommerce and storesConnect with GuyExplore Oz Hair & BeautySubscribe to the Add To Cart newsletter SMS us to Suggest a Guest Connect with Nathan Bush Join the Add To Cart Community

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This episode is 47 minutes long.

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This episode was published on March 15, 2026.

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