How to Become a Customer Service Virtual Assistant (Real VA Story) | From Kayod to Keyboard Ep. 10

Imagine starting your VA career after working in a factory, no corporate background, no degree, just grit, patience, and a whole lot of resilience! 💪In this episode of From Kayod to Keyboard, we sit down with JM, a Customer Service VA at VA Masters who went from BPO frontliner to thriving work-from-home professional!Join hosts Tata and Roxy as JM shares her honest, inspiring journey:✅ How she transitioned from factory worker → call center agent → VA (yes, in that order!)✅ What it's REALLY like handling irate customers — including threats to "burn your house down" 😳✅ Why patience isn't something you're born with — and how to actually build it✅ The difference between BPO customer service and working as a CS VA✅ What clients are really looking for when they hire for customer service roles✅ Her advice for aspiring VAs: "Prepare 500% — make them say yes!"Whether you're coming from a call center background or wondering if customer service is the right VA niche for you, JM proves that humble beginnings are never a reason to stop dreaming big.🎙️ Follow 💼 Ready to work with vetted international clients? Apply to VA Masters: https://vamasters.com/careers🎧 LISTEN ANYWHERE, ANYTIMEYouTube: https://youtu.be/ljng-8q_PuUApple Podcast: https://podcasts.apple.com/us/podcast/from-kayod-to-keyboard-by-va-masters/id1870772303Spotify: https://open.spotify.com/show/0hRPeAuiF4zlMs87TBFb4B?si=4a62ff805ac545d0Player FM: https://player.fm/series/from-kayod-to-keyboard-by-va-mastersPodbean: https://fromkayodtokeyboardvamasters.podbean.com/Castbox: https://castbox.fm/channel/id6972317?country=us