How to become a security awareness manager | Guest Tiffany Franklin

Today we're talking about security awareness, specifically about the role of a security awareness manager, with Tiffany Franklin of Optiv. We talk about the importance of C-suite buy-in to a security awareness program, how to create challenging phishing simulators without making employees feel like victims of a gotcha attack and how being a fifth-grade math teacher can make you a better security awareness manager.  0:00 - Intro 2:13 - Getting into cybersecurity3:57 - Instructional design and technology4:58 - Primary responsibilities in her role6:38 - Security awareness work9:40 - What is the division of work?11:55 - Skills needed for this role15:04 - Helping people when they fail17:12 - Daily tasks 18:15 - Highs and lows of the job 22:00 - COVID phishing emails 22:40 - GoDaddy phishing and ethics 26:20 - Creating security awareness campaigns31:14 - Optimal combo of tech and savvy 34:20 - How to get into cybersecurity 37:10 - Outro – Start learning cybersecurity for free: https://www.infosecinstitute.com/free– View Cyber Work Podcast transcripts and additional episodes: https://www.infosecinstitute.com/podcastTiffany Franklin has over 13 years’ experience as a learning and development professional and is currently a Manager of Cybersecurity Education at Optiv. Tiffany and her team develop solutions that address the unique challenges of global organizations facing a wide array of cybersecurity risks, including security awareness training program courses, simulated phishing attacks, and training reinforcement materials. She has a background in education and has a Masters in Instructional Design & Technology.About InfosecInfosec believes knowledge is power when fighting cybercrime. We help IT and security professionals advance their careers with  skills development and certifications while empowering all employees with security awareness and privacy training to stay cyber-safe at work and home. It’s our mission to equip all organizations and individuals with the know-how and confidence to outsmart cybercrime. Learn more at infosecinstitute.com.