How to blend elegance, strength, and innovation with Kelley Hoven

Building something meaningful requires more than a great idea. It takes grit, adaptability, strong people, and the willingness to challenge what worked yesterday.In this episode of Bold Enough, Madeleine MacRae talks with Kelley Hoven, Brand President of Gatsby Glass, about what it really takes to build and scale an emerging franchise brand.Drawing from more than 30 years in sales and marketing and over two decades in franchising, Kelley shares the lessons she’s learned from supporting franchise owners, operating a business herself, and helping build Gatsby Glass from the ground up.They discuss why having the right mindset matters more than having previous industry experience, the importance of hiring and empowering great people, and why Kelley actively welcomes dissenting opinions from her team. She also opens up about Gatsby Glass’s evolution, the hurdles that forced the company to rethink its franchise model, and the strategy behind its continued expansion.The conversation ultimately comes back to a bigger question: What actually defines success?For Kelley, it’s no longer about a title or salary. It’s about waking up with gratitude, doing work she loves, becoming someone others trust, empowering people around her to succeed, and continuing to look for the opportunities ahead.A conversation about leadership, growth, grit, and being bold enough to never become too comfortable with the status quo.Kelley HovenWebsite - https://www.gatsbyglass.com/LinkedIn - https://www.linkedin.com/in/kelleyhovenMadeleine MacRaeWebsite - https://mmmacrae.com/making-changes-training-motivating/LinkedIn - https://www.linkedin.com/in/macraemadeleineInstagram - https://www.instagram.com/madeleine.macrae/Book – The Tenacious Pursuit of Peace: Where to Go When Success Isn’t Enough