How to Build a Culture Where Errors Are Caught Early - Not Hidden | Dr. Jan Hagen

Dr. Jan Hagen, Professor at ESMT Berlin, joins us to unpack the core ideas from his acclaimed book How Could This Happen? Managing Errors in Organizations, a compelling look at how organizations can better understand, prevent, and learn from the mistakes that often go unnoticed until it's too late. In this episode of Business Talk, Dr. Jan U. Hagen, Professor at ESMT Berlin, draws on powerful insights from his book How Could This Happen? Managing Errors in Organizations to challenge how leaders think about mistakes. Using real-world aviation case studies backed by unfiltered cockpit voice recorder data, he reveals how errors rarely stem from individual failure, but from breakdowns in communication, culture, and systems. From the subtle ways blame culture persists even in "learning organizations," to why psychological safety remains the most underused practice in business today, Dr. Hagen makes a compelling case that the goal should never be to eliminate errors, but to catch them early, learn systematically, and build cultures where speaking up is the norm, not the exception. This podcast is brought to you by Global Management Consultancy. For more information, please visit www.globalmanagementconsultancy.com. Disclaimer: 1. The background music incorporated in this video is the intellectual property of its respective developer and is protected under applicable copyright laws. Notwithstanding that it is a free-to-use version, Business Talk, Global Management Consultancy, and Deepak Bhatt do not own, and expressly do not claim, any rights, title, or interest in or to this music. 2. Dr. Jan U. Hagen shared key insights from his book, “How Could This Happen? Managing Errors in Organizations”, in an engaging episode of the Business Talk podcast. The uploaded video contains copyrighted content, so changing any graphics, music, or on-screen appearance of the author or host is not allowed.