How to Build a Customer Retention Program (with Swire Ho)

Customer retention is an often-overlooked component of a growth strategy. In this episode of The Growth Pod, we're joined by Swire Ho, a promotional marketing expert focused on customer retention strategies. Swire shares how to build effective customer retention programs and how you can easily implement a strategy to grow your business.Specifically, Swire shares:How to build an effective customer retention program.The difference between customer engagement and customer retention.The key way to turn one-time buyers into lifelong customers.Mentioned in This Episode:Garuda Promo (Special offer for Growth Pod listeners)Connect with Swire:LinkedInInstagramFacebookTwitter/XAbout Swire:Born and raised in Hong Kong, Swire immigrated to Los Angeles in 1996. He is a proud Asian American who speaks Cantonese, Mandarin and English. He trained as a sound engineer, working at recording studios and entertainment agencies before starting his own firm, Hellman Production, Inc, 2003 in Los Angeles. Swire and his team successfully produced attractive, personalized DVD and CD cases and custom merchandise like T-shirts, earning a Score award in 2009, for small business success. His business eventually grew so popular, he decided to sell Hellman Production in 2013 to focus exclusively on the promotional product industry.Swire is a proud SFG1 certified kettlebell instructor from #StrongFirst. He finds calmness through yoga, organic gardening, and enjoys being in nature.Let’s Connect!Connect with Angela on LinkedInWork With Me: growthdirective.comAbout AngelaAngela Frank is a fractional CMO with a decade-long track record of generating multimillion-dollar marketing revenue for clients. She is the founder of The Growth Directive, a marketing consultancy helping brands create sustainable marketing programs. Her new book Your Marketing Ecosystem: How Brands Can Market Less and Sell More helps business owners, founders, and corporate leaders create straightforward and profitable marketing strategies.Angela is the host of The Growth Pod podcast, where she shares actionable tips to help you build a profitable brand you love.