How to Build a High-Trust, Low-Turnover Dealership Team with Brett Sutherlin

In this episode, I sit down with Brett Sutherlin from Sutherlin Automotive Group for a powerful conversation about what’s actually working in today’s dealerships.Brett pulls back the curtain on how his team is flipping the script—turning service drives into high-trust buying opportunities, building custom software to appraise every car that rolls into the service bay, and creating a culture where turnover is the exception, not the rule.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:How to seamlessly buy cars from your own service customers without creating frictionWhy service advisors (not salespeople) are the secret weapon for vehicle acquisitionThe dealership mistake that pushes customers away without you even realizing itHow Brett’s team cut turnover to a fraction of the industry average by building people-first management trainingWhy ignoring your fixed ops team is quietly costing you more than you thinkThe future of technicians: why your next great tech might look more like a software engineer than a grease monkeyThis isn’t just a conversation about surviving market shifts—it’s about building something that actually thrives through them.Listen to the episode featuring Brett Sutherlin for even more insights!Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXYThanks, Brett SutherlinConnect with Ted Ings and the Fixed Ops Roundtable:Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement