EPISODE · Oct 22, 2025 · 16 MIN
How to Build a World-Class Community Outreach Assistant (COA) System to End the New Patient Rollercoaster
from The Successful Chiro · host Noel Lloyd
In this episode, you’ll learn:Why the “new patient volume rollercoaster” happens—and how to stop itWhat makes the COA role a must-have in every growth-focused clinicThe biggest hiring and management mistakes (and how to avoid them)The exact KPIs and accountability systems that drive consistent new patient flowProven call metrics from top COAs (8–12 hours/week, 1,200+ calls/month!)How to build the culture, systems, and communication loops that keep your outreach thrivingNext Steps:📞 Book a Free Strategy Call with Dr. George Birnbach to build your COA system, KPIs, and accountability structure: Book Here → https://myfivestar.com/work-with-us/🎟️ Join Us Live in Orlando — November 15–16, 2025!Choose your track: The New Patient Edge – Proven systems to fill your schedule fast.Win–Win Associates – Build and scale with profitable associate relationships.👉 Register now: https://myfivestar.com/win-win-live-nov-25/🎧 Subscribe to The Successful Chiro Podcast so you never miss a Deep Dive episode filled with practical, system-based strategies for sustainable chiropractic success.🎙️ This episode was created using AI-generated voices to bring Dr. Noel Lloyd’s teachings and Five Star Management resources to life.
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What this episode covers
If your new patient flow feels like a rollercoaster—busy one month, quiet the next—you’re not alone. In this episode of The Chiropractic Deep Dive, powered by Five Star Management, we uncover the system that ends that chaos for good: the Community Outreach Assistant (COA) model. Dr. Noel Lloyd’s proven framework shows you how to train, manage, and scale with a COA who consistently drives 3–7 new patients per week—without you having to do all the marketing yourself. We’ll break down: - The #1 reason your external marketing isn’t consistent - The common COA mistakes that cost clinics thousands - The exact metrics and systems top-performing clinics use - Real-world results (like a COA who generated 342 new patients in one year!) If you’re serious about sustainable, predictable practice growth—this episode is your roadmap.
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How to Build a World-Class Community Outreach Assistant (COA) System to End the New Patient Rollercoaster
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