How to Build an Integrated Marketing Strategy That Puts Customers First

Drop us a message!In this episode, Emily Mitchell, Strategic Marketing Architect, explains why so many organisations struggle to move from channel-led activity to true integrated marketing strategy. We unpack the structural and behavioural blockers that keep teams stuck in silos.Emily shares how to balance human-first marketing with short-term performance pressure, especially when acquisition metrics dominate decision-making. We also explore common disconnects between brand strategy, CRM execution, and full-funnel demand generation — and what it really takes to align them.If you’re transforming a marketing operating model, Emily outlines the signals that show a team has genuinely shifted to customer-first thinking, not just adopted new language.Plus, we’re speaking to Kane Lodge, CFO at Giraffe Social, to get his thoughts on the financial realities behind agency growth. Beyond revenue, we explore the importance of profit margins, utilisation rates, and cost control, and why these metrics matter more than many leaders realise.Want to be featured on the pod? Drop us a voice note on Instagram at @GiraffeSM.About Giraffe Social’s Social in 10 PodcastGiraffe Social is a multi-disciplined digital marketing agency specialising in social media marketing based on the South Coast of the United Kingdom. We work with a wide range of industries, spanning from Fintech and L&D, to Beauty and Retail.Social in 10 is a weekly podcast about all things digital marketing. We discuss all the things social media managers want to know, including the latest platform updates, emerging trends, campaign ideas, and best practices to help you stay ahead of the curve. Whether you're managing multiple clients or growing your brand in-house, each episode is packed with actionable insights… all delivered in under ten minutes.Hosted by the Giraffe Social team, this is your fast, fun, no-fluff guide to making sense of social. New episodes every week, so tune in and level up your marketing game!