How to Build (and Sustain) a Quality-Centric Culture with Chris Masterson

The FDA Group’s Nick Capman sits down with Chris Masterson, Senior Vice President of Quality and Chief Quality Officer at Tolmar, for a wide-ranging conversation about how to create and sustain a quality-centric culture that drives compliance, operational excellence, and long-term resilience in the biopharmaceutical industry. A microbiologist by training with more than 35 years of BioPharma leadership experience, Chris has led global quality organizations at Ipsen, Cubist (Merck), and now Tolmar, as well as his own consultancy. Across the U.S., Europe, and Asia, he has managed large CMO networks, established inspection-readiness programs, and led cultural change within complex, matrixed organizations.Nick and Chris explore what truly defines a quality-centric culture, how leadership and accountability shape it, and the practical, long-term steps required to sustain it.In this conversation, Chris shares insights on:What “quality culture” really means—and how to make it visible at every level of an organization.The leadership behaviors that create alignment and consistency across global teams.How to embed compliance and continuous improvement into daily operations.Managing uncertainty, pressure, and change without losing focus on the patient.Practical methods for measuring and improving quality culture over time.Why humility and transparency are non-negotiable for sustainable performance.About The FDA GroupThe FDA Group helps life science organizations rapidly access the industry’s best consultants, contractors, and candidates. Our resources assist in every stage of the product lifecycle—from clinical development to commercialization—with a focus on staff augmentation, auditing, remediation, QMS, and other specialized project work in Quality Assurance, Regulatory Affairs, and Clinical Operations. Learn more: https://www.thefdagroup.com/