How to Build the Employee Experience and Culture of Continuous Improvement with VP of CX & Loyalty at Hertz

How do you take insights from customers and drive better decision making and better product delivery? This is one of the many questions that Eric Smuda, VP of Customer Experience & Loyalty of Hertz car rental service had to ask when he joined the company to transform customer and employee experience. In this episode, we chat about improving the employee experience for good CX and how do we build a learning organization in a culture of continuous improvement? Get show notes at customerbliss.com/cb106.