EPISODE · May 18, 2022 · 10 MIN
How To Close
from The Reality of Contact Centres · host Jeremy Blake and Bob Morrell
Send us Fan MailWorking in a Contact Centre, we want our customers to say yes and buy. Sometimes we need to use some techniques to help them arrive at that decision. In this podcast we discuss a number of the most common ways to ‘close the sale’ and present a couple of alternatives you may not have considered. Most of us use the same type of close (which there is nothing wrong with) but there are other options. In a few minutes you can enhance your closing skills and also your results! This podcast links to our previous one on Objection Handling – good subjects for a coaching or training session! To find out more about our work and to see what we could do to help your organisation, visit www.realitytraining.com.
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Send us Fan Mail Working in a Contact Centre, we want our customers to say yes and buy. Sometimes we need to use some techniques to help them arrive at that decision. In this podcast we discuss a number of the most common ways to ‘close the sale’ and present a couple of alternatives you may not have considered. Most of us use the same type of close (which there is nothing wrong with) but there are other options. In a few minutes you can enhance your closing skills and also your results! This ...
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How To Close
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