How to communicate effectively in a crisis? Lessons from a frontline healthcare worker

Communication is a buzzword that often appears in job descriptions and resumes. But when the stakes are high, what does effective communication look like? Tiffany Ang and Gerald Tan speak with senior nurse manager Patrick Lin from Tan Tock Seng Hospital on how he navigates difficult conversations in life-or-death situations, and how he would assess for communication skills in interviews. See omnystudio.com/listener for privacy information.