EPISODE · Mar 19, 2025 · 37 MIN
How to Communicate with Your Customers During a Crisis, Sean O'Meara, Essential Content (#15)
from Regulated Digital · host Sam Kendall, Beyond Encryption
We spoke with Sean O’Meara, founder of Essential Content, about crisis communication in regulated sectors and how businesses can protect both their reputations and their customers’ trust.Sean has advised major organisations across banking, finance, insurance, and healthcare on how to plan for and respond to critical failures – both operational and cultural.He’s also co-authored a renowned book on corporate apologies and is an experienced speaker on the importance of saying the right thing at the right time.Learn more on our website.
What this episode covers
We spoke with Sean O’Meara, founder of Essential Content, about crisis communication in regulated sectors and how businesses can protect both their reputations and their customers’ trust.Sean has advised major organisations across banking, finance, insurance, and healthcare on how to plan for and respond to critical failures – both operational and cultural.He’s also co-authored a renowned book on corporate apologies and is an experienced speaker on the importance of saying the right thing at the right time.Learn more on our website.
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How to Communicate with Your Customers During a Crisis, Sean O'Meara, Essential Content (#15)
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