How to Crack the Community Care Model Inside Independent Living (Rob Rister)

#25 What if you could replace dozens of scattered hourly shifts with one scalable model inside an independent living community? In this episode, Rob Rister of HomeWell Care Services shares how he built his “Support On Site” program—turning caregiver shortages into retention wins, driving 45% margins, and embedding his agency in 10 communities across three states. He breaks down the numbers, the operations, and the technology (hello CINCH) that made it possible. Whether you’re frustrated with the limits of hourly care or curious about expanding into new markets, this is a blueprint for cracking the community care model.Rob Rister on LinkedInEmail: [email protected] HomeWell Care Services of Lexington, KYChapters: 00:00 Introduction to Home Well Care Services01:06 The Aha Moment: Transitioning Business Models10:31 Scaling the Community Care Model18:35 Understanding the Financials and Billing20:13 Building Relationships with Communities31:50 The Role of Caregivers in Community Care32:21 Finding the Right Caregivers37:09 Building a Career Path for Caregivers41:12 Innovative Scheduling and Technology in Care45:56 Client Retention and Referral Dynamics51:06 Navigating Community Relationships and Management Changes55:51 Current Operations and Future Growth Plans59:55 Identifying the Right Fit for Community Care