How to Create a Positive Customer Experience

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton about creating a positive customer service experience in the outreach laboratory.  Specific topics of discussion include:First steps in establishing a strong long-term relationship with customers.The key players involved in building the customer service experience.The importance of high-functioning information technology systems.Lessons learned from onboarding new outreach labs.