How to Create Cosmic Success AND an Enjoyable Life by using the Study of Human Behavior in your Election ‘to treat’ or ‘not to treat’

Listen as our hosts share you with you their secret to knowing when to say “no” to patients, which is guaranteed to bring you increased financial success and a happier life.     The show notes go even deeper and are located here: Read Full Transcript We spend so much effort getting patients through our doors. Right?! The more patients, the better. That’s why it seems almost counterintuitive to talk about turning patients away. But we should not treat certain “difficult” patients. Did you know that studies show that most difficult patients end up as unhappy patients? In fact, studies even show that we, as providers, make more errors when we’re dealing with difficult patients.If you’ve ever had to deal with an unhappy patient you know what we’re talking about. It ruins your day and in most cases, it costs you too. How do we identify these difficult patients and determine their degree of difficulty? How do we decide who we treat and who we send packing? And finally, how do we say NO when we need to? We’ll answer all of those questions for you in this episode as we show you how to use the study of human behavior in your decisions ‘to treat’ or ‘not to treat’ and how doing so will lead to more success and a happier life.We’ll explore Behavioral characteristics that may be clues to a problem patient; and then we’ll Take a deep dive into several personality types you may or may not want to treat. Followed, of course, by how to say NO when you decide it’s best for your practice.BEHAVIORAL CHARACTERISTICS First, let’s look at some Behavioral Characteristics that may indicate potential problems. When the patient is critical of care provided by other providers When the patient already “knows-it-all” When the patient has a history of moving around from provider to provider When the patient tells you she’s had other treatments that “didn’t work”These are all certainly warning signs and pretty big red flags, but in our opinion, none of these characteristics alone should completely eliminate a person as a potential patient. What you should do is take a closer examination, using effective communication techniques to elicit more information.PERSONALITY TYPESLet’s move on to Personality Types. We’ve divided potential problem personality types into two categories. Category I & II. The personality types that fall into Category I call for close evaluation while Category II personality types should have a presumption of “do not treat.”Personality Type Category I - Evaluate Carefully Pay special attention to these patients. Carefully weigh the pros and cons of treating, then make your decision to treat or not to treat. Hoppers We touched on these types already These patients choose providers based solely on price, not value or quality They follow the “deals” and have no loyalty Caution: Be careful not to put this label on a patient who is on a budget and wanting to get a good valueBody Dysmorphic Disorder We don’t see much in body contouring Be alert if there is no fat to reduce or curves to enhance and do not treat If fat is present, okay to consider treatmentHigh Anxiety or Ultra Nervous and Insecure These patients require an excessive amount of reassurance and explanations Can really drain your time and your team’s time Best to make a “special” plan for this patient, i.e. more follow up appointments, etc.The “VIP” Their status...