How to de-escalate an argument - Leslie Shore

Leslie Shore is the author and founder of Listen to Succeed www.listentosucceed.com - to see the video interview visit https://youtu.be/dOWo-2R67mYLeslie Shore, MA, is the owner of Listen to Succeed, a consultancy that focuses on using listening analytics to help its personal and professional clients achieve their highest level of effective communication. Her work with corporations, nonprofits, entrepreneurs, health professionals, and educational institutions in the development of intra-personal communication skills includes seminars, facilitation, and training in listening effectiveness, organizational structure and change, and cultural diversity.