How to deal with angry customers

from Business Essentials · host SoundCartel

When a customer is upset with product or service, it’s often the frontline staff who cop the complaint. To ensure a bad situation doesn’t get worse, it’s important to know how to deal with a customer’s difficult behaviour. Customer service expert, Monique Richardson outlines strategies businesses can adopt to handle customers in different challenging situations. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

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This episode is 15 minutes long.

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This episode was published on January 23, 2022.

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