How to Deal with Difficult People

Working title was “How to Deal with Ar5eholes” but I thought Apple might ban me. After being evicted from our rental in the UK, I had to sell our house in Australia from the other side of the world. I did not expect the amount of conflict and tension I would have to manage (uncooperative tenants, RE agents not communicating and a selling agent in London applying pressure to meet an impossible deadline).Let’s just say I was not always my best self. 😐 I reacted emotionally, sent emails I shouldn’t have, and felt like I couldn’t trust anybody.Somewhere in the middle of it, while I was walking my dogs, where most of my better thinking happens, I realised there are useful lessons here, and they’ll be worth sharing once I’m through to the other side.Well, I’m through to the other side! The house is sold. And I’m sharing five things that helped me navigate a high-conflict period without losing my mind or my values in the process. These are my go-to strategies for dealing with difficult people, managing your own emotional reactivity, and staying true to who you want to be, even when other people are being complete dicks.What you’ll learn in this episode:The one question to ask yourself first when you’re angry at someone elseHow everyone -including the most difficult person in your life right now - is just trying to get their own needs met (and how understanding this can shift the whole dynamic)Why email and text are the worst ways to communicate when there’s tensionHow to hold your ground assertively and firmly without compromising your values and adding fuel to the fireThe woo woo things I do when I feel powerless and why it’s so helpful even if you don’t think it worksBeyond Confident 2.0 for Solopreneurs & Service Providers Open for enrolment NOW.Transform self-doubt & self-sabotage, rewire your nervous system for success, and do the inner healing work, while being supported to create a streamlined, profitable business that supports your lifestyle.www.cassdunn.com/bc2Connect with Cass:www.cassdunn.comwww.instagram.com/cassdunn_xoContact Crappy to Happy:Email: hello@crappytohappypod.comwww.crappytohappypod.comwww.instagram.com/crappytohappypodConnect with Cass:www.cassdunn.comwww.instagram.com/cassdunn_xoContact Crappy to Happy:Email: hello@crappytohappypod.comwww.crappytohappypod.comwww.instagram.com/crappytohappypod Hosted on Acast. See acast.com/privacy for more information.