How to Delight Customers & Find Your North Star

Vince Hannant went from IT project director to board-level operator to running his own leadership consultancy. In this episode, he shares the hard-won lessons from 30+ years in operations—including taking a telecoms startup from zero to IPO, spending 9 years in leadership development, and now helping aspiring directors navigate the toughest transitions in their careers.We discuss why your North Star isn't your product, how to assess second and third-order consequences before making big moves, why face-to-face networking outperforms cold outreach, and the one principle that creates compounding competitive advantage: delight your customer, don't just satisfy them.If you're a founder struggling with operational rigor, a leader trying to communicate with board-level brevity, or anyone looking to build genuine partnerships instead of transactional relationships—this conversation is packed with actionable insights.