How To Deliver An Amazing Customer Service Experience

Episode #79 - Being passionate about this business means having a passion for great service. After all, its the customer’s impression that counts and determines our ultimate success. The interaction and relationships your restaurant creates between your staff and your customer is job 1 every table, every time. Today’s episode shares a philosophy to exemplary service which was our restaurant Mantra for two decades. A simple acronym F.A.C.E.S. built our business and our brand and no other restaurant could keep up. Our customer loyalty was that powerful. F.A.C.E.S. stands for Friendly, Attentive, Caring, Efficient and Selling! Fact is, every day in every restaurant across America, we are seeing and serving new guests every day… new Faces, if you will. Unique faces that perhaps know nothing about our restaurants and what makes them special. New faces that you want to return. To build that all-important affinity with your customer, your entire team needs to serve each and every guest as if they were a regular. That’s where F.A.C.E.S. comes in. Listen to how your restaurant can apply this simple approach to daily pre-shift meetings and ultimately your restaurant’s culture of Hospitality. Practice F.A.C.E.S. with every new face and you’ll create an unstoppable brand and lines out the door. And here’s another advantage for you. As a thanks for listening, grab my free gift at this link: http://training.restaurantrockstars.com Now go out there and Rock Your Restaurant! Roger