How to deliver great customer experiences

Send us Fan MailPlease subscribe via the Podcast links aboveWho is responsible for customer experiences in your organisation? How do leaders help or hinder the customer experience? Why are most organisations designed to deliver lousy customer experiences? And, what is a chatty check-out? These are just some of the many questions my guest, Professor Yves Van Vaerenbergh addresses in this week's show. As an award-winning expert on customer experience, Yves shares with us his insights and tips for how to get it right. He also answers the million-dollar question about customer experiences...Whether you're working in an organisation or as an independent or freelance worker there's lots to learn.So, why not head over to your favourite podcast channel and dive in...Meet your host, Gerry MurrayShow LinksConnect with Yves on LinkedInCheck out customer experience at The Kalepa GroupMake Better Talent decisions with Wide CircleEnjoyed this episode? The Leading People Community is where these conversations continue to flourish. Free to join — Book reviews, Leading People Café recordings, Podcast episode previews, and a growing group of active HR and L&D professionals, leaders, and coaches who take their work seriously. Join the Leading People CommunityConnect with Gerry on LinkedIn