How To Elevate Customer Service With Effective AI Use With Marc Bernstein

Most customer service integrates AI into their processes to speed things up and address a bigger number of concerns every day. However, many people are not satisfied with just talking to chatbots only. Chad Burmeister sits down once again with Marc Bernstein to discuss how they found the right balance between AI and human intervention at Balto. Marc explains how AI should never overtake human responsibilities completely but only assist in filtering, determining, and analyzing client questions, resulting in better (but still humane) conversations. He also shares why they named the company after a Siberian Husky that became a hero during the 1920s, connecting the dog's brave act with AI-human relationships. The AI for Sales Podcast is brought to you by BDR.ai, Nooks.ai, and ZoomInfo—the go-to-market intelligence platform that accelerates revenue growth.Skip the forms and website hunting—Chad will connect you directly with the right person at any of these companies.👉 Visit www.SDR.ai/intro to unlock your direct line.👉 Learn more about becoming a guest (or a sponsor) here: https://www.theaiforsalespodcast.com👉 Visit the YouTube Channel here: https://www.youtube.com/@TheAIforSalesPodcast